Quality Management in Construction Projects by
Concise and easy to read, Quality Management in Construction Projectspresents key information on how to approach quality assurance for construction projects. Containing quick reference tables and a wealth of figures, the book presents valuable quality related data and guidelines. It provides coverage that spans from the inception of a project through issuance of a completion certificate. Go the extra distance and become the consummate professional: Learn about different types of contract deliverable systems Explore important points to be considered while developing detail design and shop drawing Plan for major activities during construction process Create design review checklists Anticipate costs involved with quality Understand reasons why an executed work may be rejected Develop ways to assess your quality efforts In addition to covering standard procedures and concepts, the author introduces and discusses a wide range of-the-state-of-the-art-tools and approaches that professionals can use to develop an Integrated Quality Management System most suitable for their specific project. These include Six Sigma, TRIZ, and Total Quality Management, as well ISO 9000, ISO 14000 Environmental Management System, and OHSAS 18000 This information will also prove valuable for cutting-edge instructors who wish to provide engineering/management students with in-depth knowledge about current practices and familiarize them with the vernacular used in discussing quality assurance practices within the construction industry. Dr. Abdul Razzak Rumane's work in Quality Management in Construction Projectshas earned him a nomination for ASQ's Philip B. Crosby Medal. This award is presented to the individual who has authored a distinguished book contributing significantly to the extension of the philosophy and application of the principles, methods, or techniques of quality management.
Introduction to Healthcare Quality Management, Second Edition by
Introduction to Healthcare Quality Management, Second Edition, explains the basic principles and techniques of quality management in healthcare. This second edition features a new chapter devoted exclusively to the use of high-reliability concepts that help organizations achieve safety, quality, and efficiency goals. By using this easy-to-read book, complete with helpful charts and diagrams, your students will examine a range of topics, from measuring performance to creating high-quality services that result in satisfied customers. The book is packed with practical examples and case studies that apply quality concepts and tools to real-life situations. Each chapter contains a list of key words and a glossary to help students understand the vocabulary of healthcare quality management. As an added bonus to this edition, each chapter includes an expanded list of websites to find additional resources to customize and enhance your education. Your students will learn about the following topics: Quality characteristics most important to healthcare stakeholders, including payers and consumers Regulatory mandates and accreditation standards that influence healthcare quality activities Proper techniques for gathering and effectively analyzing healthcare performance measurement data New technology-based services that will improve the patient experience Key tactics and strategies that organizational leaders and improvement project teams must implement to accomplish quality goals Methods for redesigning healthcare processes to achieve more reliable performance Patient safety initiatives that reduce harmful medical errors Resource management activities that improve continuity of care and prevent service over and underuse Organizational factors that affect quality management and performance reliability. Instructor resources include a test bank, PowerPoint slides, and answers to in-book questions. A transition guide is available in the tab above.
Managing Contract Quality Requirements by 
Mclaughlin and Kaluzny's Continuous Quality Improvement in Health Care by
Through a unique interdisciplinary perspective on quality management in health care, this text covers the subjects of operations management, organizational behavior, and health services research. With a particular focus on Total Quality Management and Continuous Quality Improvement, the challenges of implementation and institutionalization are addressed using examples from a variety of health care organizations, including primary care clinics, hospital laboratories, public health departments, and academic health centers. New to the Fourth Edition: - All chapters have been updated to reflect recent trends in healthcare including the more global focus of CQI. - New introductory chapters summarize the evolution of CQI and discuss the factors influencing the application and diffusion of CQI. - Several new chapters cover 'hot' topics such as the role of the patient in CQI, social marketing as an approach to CQI, assessing risk and harm in patient care, CQI in public health organizations, quality improvement in nursing, and quality improvement in resource-poor countries. - A new companion volume of case studies
Implementing Continuous Quality Improvement in Health Care a Global Casebook by
This collection of 18 case studies covers a broad range of subjects related to health care quality improvement efforts. Ideal as complement to the new Fourth Edition of Continuous Quality Improvement in Health Care, these case studies explore themes such as CQI in Ghana Malaria Control, CQI to reduce central line infections in pediatric hospital, a mother's advocacy group against medical errors, WHO Safe Surgery Saves Lives Campaign, The Malcolm Baldrige Award Process in Health Care, Comparison of NICE and similar agencies for comparative effectiveness research, and much more.
Leadership in Management by
Have you wondered why geese fly in V's as shown on the cover of this book? The bird in the front works the hardest to generate airflow that makes it easier to fly for the ones in the back. This is what a leader should do in any organization. The geese quack to communicate and encourage the team. The team helps every goose. When one goose gets sick or injured and leaves the formation, a few others leave the formation to fly with him. They stay with him until he can get back to the team. Communication, teamwork, and trust are the resources of leadership just like soil, fertilizer, and water for a plant. This is the reason why this book begins with an introduction, followed by these topics in its earlier chapters. The trunk of the plant stands up straight to the sky like a leader in an enterprise. Its leadership cultivates branches organized for R&D, Operations, and Engineering, and for Marketing, Sales, and Service to make them function well and grow. People in these organizations develop and grow like leaves on the plant taking sunshine and nutrition to function and prosper. The book discusses leadership styles in all different branches to grow the enterprise successfully. When seeding or planting a tree, we must visualize the space and surrounding in the years ahead for flowers and/or fruits to emerge. By the same token, a leader needs to be aware of the environment and Culture and to have the Vision to imagine how his/her organization would grow in the future. The author tells his real-life stories to illustrate his experiences and learnings in leadership. The book uses his practice-based theories to provide the scaffolding for others to think about and refine their approaches to lead and find personal fulfillment and happiness in life.
Quality Management by
This volume covers the most current theories and practices in Quality Management and Six Sigma. Successful application of Quality Management and Six Sigma has been reported in a number of scenarios including computer software, manufacturing, supply chain management, customer relationship management, and so on.The refereed papers which comprise the book are selected from the First International Conference on Quality Management and Six Sigma. In some cases, authors of short papers were invited to elaborate on their ideas into detailed descriptions of practices. The contributors are academic researchers as well as industrial practitioners in the field. The book will be an important resource for students, researchers, and professionals involved in quality management.
Quality Management by
The current economic climate, characterized by growing international competition, is forcing companies to rethink their approach in terms of strategy, the customer and supplier relationship, processes and human resource management. In this context, 'quality management' - synonymous with efficiency, effectiveness and competitiveness, becomes essential. Quality Management: Tools, Methods and Standardsfills a gap in the current literature by providing an updated overview of the discipline and its boundless fields of application from industry to public administration. Written by authors with both academic and practitioners backgrounds, the book serves as a culmination of the knowledge they have gained as managing directors and chairmen of leading companies. Starting from the history of quality, the authors provide the reader with a review of the main tools and approaches aimed at improving effectiveness and efficiency in organizations. Balanced scorecard, QFD, and FMEA are some of the solutions that are first introduced theoretically and then described in their application. International standards are also broadly discussed: ISO 9001, ISO 14001, ISO 45001, ISO 27001 and SA8000 are described in their essential features and implementation patterns. This book should be considered a must-read for students, academics, and practitioners who are interested in the theory and practice of quality management.